‍

Privacy Policy - CariDo - Get It Done

‍

Last updated: 20 November 2025

‍

1. Introduction

‍

CariDo (“CariDo”, the “App”) is an on-demand services platform operated by CitiSync Solutions (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the CariDo mobile application and related services (the “Services”).
By using the App, you agree to this Privacy Policy. If you do not agree, please do not use the App.

‍

2. Data Controller / Owner

‍

CitiSync Solutions
Email: tech@citisyncsolutions.com

‍

3. Information We Collect

‍

3.1 Information You Provide

• Full name
• Email address
• Mobile phone number
• Password (encrypted)
• Profile details (photo, language, address)
• Service request details
• Payment details (processed by third parties)
• Messages, chat content, feedback, ratings, reviews

3.2 Information Collected Automatically

• Device info (model, OS version, app version, identifiers)
• IP address & approximate location
• Access time & date
• Usage data (screens, taps, session duration)
• Crash logs & diagnostics

3.3 Location Information

• Precise GPS (when using the App)
• Approximate location via network/IP
  Disabling location may affect service accuracy.

4. How We Use Your Information

• Create and manage your account
• Match you with providers
• Enable communication (chat, updates, notifications)
• Manage bookings and service history
• Process payments and invoices
• Provide customer support
• Improve and optimize the App
• Send important notices and alerts
• Optional marketing (where legally allowed)
• Prevent fraud and unsafe behavior
• Comply with legal obligations

5. Legal Bases for Processing (GDPR where applicable)

• Contract
• Consent
• Legitimate interests
• Legal obligations

6. How We Share Your Information

‍

6.1 With Service Providers (CariDo Providers)

‍

We share necessary job details such as:

• First name
• Service location
• Job description
• Time preference
• Photos you upload

6.2 With Third-Party Service Providers

‍

Examples include:

• Payment processors
• Cloud hosting providers
• Analytics and monitoring tools
• Crash reporting services
• Customer support platforms
• Push notification services

6.3 Legal and Safety Requirements

‍

We may disclose data to comply with laws, enforce terms, prevent fraud, or protect safety.

‍

6.4 Business Transfers

‍

Your data may be transferred during mergers, acquisitions, or restructuring.

‍

7. Data Retention

‍

We retain data while your account is active and as required for business or legal reasons.
Data no longer needed will be deleted or anonymized.
You may request account deletion anytime.

‍

8. Security

‍

We apply security measures such as encryption, access controls, and monitoring.
No system is fully secure, but we continuously improve protections.

‍

9. Your Rights

‍

Depending on your jurisdiction, rights may include:

• Access
• Correction
• Deletion
• Restriction
• Portability
• Objection
• Withdraw consent

To exercise rights: tech@citisyncsolutions.com
Identity verification may be required.

‍

10. Children’s Privacy

‍

The App is not intended for users under 18.
We do not knowingly collect data from minors.
If a minor’s data is found, we will delete it.

‍

11. International Data Transfers

‍

Your data may be processed in other countries.
Where required, safeguards such as standard contractual clauses will be applied.

‍

12. Changes to This Privacy Policy

‍

We may update this Policy occasionally.
Material changes may be communicated via the App or email.
Continued use means you accept the updated Policy.

‍

13. Contact Us

‍

CitiSync Solutions
Email: tech@citisyncsolutions.com

‍

‍